Shipping Policy

Welcome to My Aurora Space . We are committed to providing you with a seamless shopping experience. Please review our shipping policy to understand how we handle deliveries within Kenya

We ship to all regions within Kenya

We have categorized different areas and each category has its own price. Before check-out choose which shipping method you'd like 

We ensure same-day delivery within Nairobi if the order is placed before 5 PM and the weather is not rainy

Upcountry Shipping: Rates vary depending on the location and will be calculated at checkout.

Orders placed before 5 PM on business days (Monday to Friday) will be processed and shipped the same day.

Any reason that might hinder same day delivery is communicated with the client immediately

Nairobi: Same-day delivery for standard shipping.

Major Cities and Other Locations (e.g., Mombasa, Kisumu, Nakuru): 2-3 business days.

Once your order has been shipped, you will receive an email with tracking information. You can also track your order through our website under "My Account."

Some remote areas may require additional delivery time. In such cases, our customer service team will contact you to arrange alternative delivery options.

If delivery is attempted and no one is available to receive the package, our courier will contact you to reschedule. If we are unable to reach you, the package will be returned to us, and additional shipping charges may apply for re-delivery

In the rare event that your package is damaged or lost during transit, please contact our customer service team within 24 hours of receiving the damaged goods or within 7 days if the package is lost. We will work with the courier service to resolve the issue as quickly as possible.

Please refer to our Returns and Exchanges Policy for information on how to return or exchange an item.

For any questions or concerns regarding shipping, please contact our customer service team:

Email: myauroraspace@gmail.com

Phone: 0738679409

Thank you for shopping with My Aurora Space. We appreciate your business and strive to provide the best service possible.